How To Click and Collect

If you're unsure how to use our click and collect service or what the process is, we have outlined a few steps of what you can expect. We want to ensure your click and collect experience is simple and hassle free.

How Click & Collect Works

Step 1. Place your order online.
As part of the order process you will be asked from which store you would like to collect your order. Once selected you will then be notified if the product is available in your preferred store at which point you can choose the item and move to the checkout process.

Step 2. We will email you when your order arrives in your chosen store.
Please collect your order within 3 days of receiving your 'Ready for collection' email. If you're unsure of what store you selected please refer to your confirmation email. If you need directions or contact information this also should also be available on your reference email, or please use our Store Locator function.

Step 3. What to bring when collecting your order.
Please bring a copy of your 'Your order is ready for collection' email (either printed or on a device). Please be aware that you will be expected to pay for your order upon collection so ensure that you have a preferred method of payment available along with suitable ID for any restricted goods you have chosen to purchase.

Step 4. Please head to the click & collect collection point to pick up your order -
Details of the location of the collection point can be found on your confirmation email or via our Store Locator.

Which Stores Have Click & Collect?

Click and collect is currently available at these stores:

  • Andover
  • Basingstoke
  • Billingshurst
  • Canterbury
  • Devizes
  • Dorchester
  • Gillingham
  • Heathfield
  • Lymington
  • Newbury
  • Newport, Isle of Wight
  • Redhill
  • Romsey
  • Salisbury
  • Wickham
  • Winchester

Use our Store Locator to find your local store.