Help

Hello. What Can We Help You With?

Take a look at our frequently asked questions. Can't find what you're looking for? Contact our customer service team on 03300 581847 (8.30am - 5.30pm | Mon - Fri)

From our top navigation you will be able to access all other pages of the website. At the very top of the page, you will always find access to the store locator, contact us, advice and guides and help pages.

FAQ's

How To Search For Products

Products can be found in a number of ways. The first is by using the search box at the top of each page. The search facility will locate relevant products as well as other related pages if appropriate.

If you would prefer to browse the products in a particular area, click the subject you are most interested in on the horizontal menu at the top of the page (i.e. farming, clothing, equestrian, home and garden). This will take you to pages designed specifically for these areas. If you hover over the words in the horizontal menu, a drop-down menu will appear which provides quick and easy links to products within that area.

Each page of the online shop features a navigation menu on the left hand side. This can also be used to search for products.

How To View More Information About Products

By selecting a product, you will be able to read an extended product description on that specific product as well as, view enlarged images (and zoom in to see details in the image), read customer reviews, rate the product, view a video of it in use where available and of course purchase the product. The product pages also contain access to our returns policy, delivery information and product specific information if applicable.

How to Click & Collect

When you find a product you wish to reserve, simply check the quantity and choose your store. The contents of your basket are always displayed in the top right hand corner of the page. They will be updated when you click ‘Add to Basket’. You can use this area to review your items, change quantities or remove products from your basket and, when you have finished shopping, to access the checkout.

Vouchers

Bring your vouchers to store for payment.

Age Restricted Products

Certain products such as knives, axes, chainsaws and solvents can only be sold to adults. If you are reserving any of these items, you will require ID. Please ensure you bring it with you when you collect your order

The Checkout Process

The checkout process involves four steps, which you will be guided through. You may review your order and contact details before confirming your Click & Collect order.

Creating A Web Account

Login

If you are a new customer, please follow the steps to create an account. Having an online account with us will make reserving from our site much quicker and easier. Have you used our guest checkout? You will still be able to register after your order to create an online account, making your next order as simple as possible.

 

Terms and Conditions

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Refunds and Exchanges

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Restricted Goods

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Competitions

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Membership

Mole Country Stores Mem...

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WEEE Regulations

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How To Click and Collect

If you're unsure how...

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Can't find what you're looking for?

Can't find what you're looking for in our help section? Contact our Customer Service team on 03300 581847 (8.30am - 5.30pm | Mon - Fri)